Please Check Your Email For Verification
• If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@kingri.in
• If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment
• No request for cancellation will be entertained after 24 hours of placing the order.
• The customer agrees not to dispute the decision made by KINGRI and accept KINGRI’S decision regarding the cancellation.
• If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at xxxxx@xx.com.
• If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
• No request for cancellation will be entertained after 24 hours of placing the order.
• The customer agrees not to dispute the decision made by KINGRI and accept KINGRI’S decision regarding the cancellation.
Please note that there may be certain orders that we are unable to accept/fulfil, and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by KINGRI and accept KINGRI’s decision regarding the cancellation
We invest a great deal of love and care in the making of each piece. As a company policy, we do not provide refund on any product sold, unless you unfortunately receive a defective or damaged piece from us. Once the pieces are sold, they can be exchanged for replacement or a credit note (provided the relevant terms and conditions are met). You can write to us at info@kingri.in and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the pieces. They may request for further information/photographs to assess your return request. Please do assist them.
1. If a piece is exchanged once, it cannot be exchanged the second time Please note that not all products are eligible for exchange. All made to order products are non-
2. Please note that not all products are eligible for exchange. All made to order products are non-returnable and non-exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
You must inform us within 2 days of delivery of the product. Please send us an email on xxxxx@xx.com with order no and attach an image of the piece purchased. Once you have mailed us, we will start the pickup process.
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers and packaging to be returned with the product.
KINGRI reserves all rights to inspect the condition of the product before processing any returns or exchanges.
*All custom made orders are non-returnable.
* All sale items are non-returnable.
* Gift Card
• We have X DAYS NO QUESTION ASKED RETURNS POLICY. In case of defected/damaged product, complaint should be raised strictly within 48 hours of delivery of product.
• If the customer is unsatisfied with the product delivered then he/she needs to mail us at xxxxx@xx.com within 48 hours of receiving the parcel. Kingri will arrange a pick-up from your place and a Store Credit will be issued - we will add an amount equal to the product value to your 'Kingri Account' . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
• If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product, or refund/give a store credit for the full invoice value as per customer’s demand. The pictures of the damaged article need to be shared via an email within 48 hrs of receiving the product; any delay in this subject will not be entertained.
• Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason (due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact our customer care to arrange for the pick-up again. Failure to contact us timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Rerurn/Exchange requests will only be entertained if the customer has accepted only untempered package.
• Once approved as an eligible return/exchange, we will issue your store credit of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Kingri will not be liable for any damage that happens during return shipping.
• The customer agrees not to dispute the decision made by Kingri and accept Kingri’s decision regarding the return validation, that is - if the product is valid to be accepted as return or not. More than 1 instance of Non-Valid return will be sent back to the customer, and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders will be on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
• Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
• No returns or exchanges will be accepted for the following items:
1. Custom made products/Products personalised to your requirement
2. Accessories
3. Home Décor
4. Handbags
5. Jewellery
6. On the products with which it is specifically mentioned that it is not eligible for return/exchange.
7. Sale items
8. Gift Cards
